faq
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How do you ensure the protection of intellectual property?
We maintain anonymity for all designs, project details, and client identities. While a Non-Disclosure Agreement (NDA) isn’t mandatory for transactions with us, we are willing to sign one if you prefer. Furthermore, every associate in our network is contractually bound to safeguard your intellectual property
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What type of drawings are required for a quotation?
We accept 2D drawings or 3D models in widely used formats such as DXF (.dxf), Acrobat (.pdf), STEP (.stp), IGES (.igs), and Parasolid (.x_t). If your project is currently only in the form of a basic sketch, we are more than willing to help develop it into a 3D model. You can then use this design for presentations, prototype development, and tooling production
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How long will I have to wait to get an offer?
Our goal is to deliver a quote within a week. In preparing an offer, we evaluate the feasibility of manufacturing the design, along with the material, finishing, and other details. We also take into account the quantity and various logistical aspects. If certain specifications require additional information from the customer, the process of issuing a quote may extend beyond the usual timeframe.
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What are the payment and shipping methods for small orders?
PayPal can be used for amounts up to $2,500 USD. Please note that a PayPal transaction fee of 4.5% will be applied.
For small quantity orders, we ship via DHL, FedEx, EMS, or any courier service chosen by the customer. -
What Incoterms does your company offer?
Unless specifically stated, we provide parts under EXW (Ex Works) terms. Please specify your shipping requirements when you make an inquiry.
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What payment terms does your company offer?
For our established clients, we provide options like Account Management Services (AMS) or NET 30 terms. However, for new clients or sourcing agencies, we generally require an initial payment of 50% with the remaining balance due upon Bill of Lading.